Our Technician will do a walk through inspection with you to identify soiling conditions, carpet construction, and potential permanent stains.
Your carpet is pre-vacuumed with a commercial vacuum to remove bonded, insoluble dry soil.
Sofas, chairs and tables will be carefully moved. Larger pieces, such as beds and dressers are left in place under our regular pricing structure. Furniture will be protected with disposable blocks and tabs.
Certain spots are pre-treated for maximum removal.
Traffic areas are pre-treated with a biodegradable traffic lane treatment.
Your carpet will be pre-groomed with a carpet groomer or rotary cleaning machine (depending on soil level) to further loosen traffic area soil.
Once the soil has been loosened, our state-of-the-art truck-mounted hot water extraction cleaning process will thoroughly flush the carpet pile. Pressure and heat are regulated to prevent the carpet from being over-wet.
The pH is balanced on every carpet and fabric cleaned. This is one of the most important steps according to the manufacturers of carpet. It is accomplished during the extract & rinse process or a post spray will be applied.
Potential permanent stains, as identified by the technician, may not be removed.
The carpet pile is set in one direction to aid the drying process.
High velocity air movers are placed on the carpet to lessen the drying time.
Our technician will walk through your home with you to point out the cleaning results and make sure that you are completely thrilled with the job.
How long should we wait to have our carpets cleaned?
Imagine, you have a new born baby, a roaming toddler with a sippy cup full of red Kool-Aid, or you’re an allergy suffere, perhaps you’re the proud owner of a new puppy or kitten, or maybe you’ve just given up trying to get your children to take their shoes off at the door. You can see that each situation is very unique. Each one of you could require a different answer to this question; however, most carpeting manufacturers recommend a professional cleaning every 12 to 18 months.
Visit our Manufacturer’s Recommendations and Spotting Tips for more details.
Aren’t all carpet cleaning companies roughly the same?
No. As with any industry, carpet cleaners run the gamut from Bubba working out of the back of his car, to the low-price, high-volume franchises. There are five important values which distinguish a real carpet care professional from run-of-the-mill carpet cleaners: Reputation, Experience, Education, Systems, and Guarantee. In addition to these values has a 12 Step Cleaning Process for maximum soil removal, returning your carpet, as close as possible, to factory exit condition.
Country Charm has a Reputation that is second to none. The area’s most seasoned Carpet Retailers, Interior Designers, and Realtors refer our services exclusively. Stainmaster, Mohawk, Shaw and Couristan have used Country Charm to help them with cleaning related problems. Country Charm is Experienced in cleaning all carpet and fabric types, as well as every soiling condition known to our industry. Combined, our staff has over 33 years of on-site experience. Country Charm takes Education seriously and is certified by the IICRC which is the world’s most recognized body of certification for carpet and upholstery cleaners. We hold multiple Master & Journeymen Cleaning Technician designations, which are the highest certifications available. Country Charm’s cleaning Systems are the most advanced on the market, getting maximum soil removal and maximum spot removal without leaving a sticky residue or over-wetting your carpet. Country Charm offers a 100% money-back Guarantee. If you are not completely satisfied, we will return at no charge to address the problem area. If you are still unsatisfied, we will honor our money back guarantee. Through these five values and Country Charm’s 12 Step Cleaning Process we are able to provide you with the most outstanding service experience ever.
What is it about Country Charm that makes the company so unique?
Let’s just try and pretend for a moment that the finest equipment, safest products and certified technicians in Middle Tennessee don’t even matter. When was the last time a tradesman of any kind was at your home? Did they treat it with care and concern? Or did they leave you with a bigger mess to clean up when it was all said and done? How about hidden surprises in their final bill? What about being on time? How comfortable where you with their technicians being inside your home?
These are all feelings that every person at Country Charm understands intimately. We want you to know that we share your concerns about your family and home with you. We promise to protect your home and its contents with every protective tool in our arsenal. We’ll use corner guards and other protection devices to keep from scratching your beautiful walls and woodwork. You’ll notice we never proceed down the hall or into any room without your expressed consent. Our technicians are clearly uniformed and carry identifying credentials. We understand that getting ready to have your carpeting and furniture cleaned is a big job, especially for you. And we promise to call in the event we will be more than 15 minutes past our appointed time; all because we respect you, your valuable time, and your home.
The bottom line: what makes Country Charm so unique is the quality of the whole experience, from the moment we meet until we say, “Good bye and thank you.” We care just as much about your experience as you do. We want so much more than simply happy customers; we want cheerleaders.
Experience the quality of Country Charm services, and you’ll see for yourself why the difference between us and all our competitors is obvious.
Carpet Stretching & Repair
After a period of years, depending on soiling, traffic and installation, carpet may need to be restretched. If you have “buckles” in your carpet, we recommend carpet restretching. We use a power stretcher to get your carpet as tight or tighter than when it was new. If you have holes, seams coming apart or any other damage to your carpet, an expert carpet repair can be done for you.
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